Frequently asked questions

Engineered timber has a top layer of real timber (the wear layer) bonded to a stable multi-layer core. You see and feel genuine timber, while the layered construction helps the board stay stable.

Engineered timber has a real timber surface. Hybrid flooring is a manufactured product with a printed timber-look surface over a rigid core, such as the limestone-composite (SPC) core in our Eco Hybrid range. Each suits different priorities — we're happy to explain the differences for your rooms.

Both are parquetry patterns laid in a zig-zag. Herringbone uses rectangular blocks laid so the end of one meets the side of the next, creating a staggered pattern. Chevron blocks are cut at an angle so the ends meet in a continuous point, forming a clean V shape.

Think about how each room is used, how much natural light it gets, how often it will be cleaned and how much visible character you like. Mid-tone colours and natural-grade boards with some grain variation tend to look relaxed day to day. Suitability for specific situations depends on the individual product's manufacturer specifications, so ask us about the options you're considering.

Start with your light, cabinetry, walls and furniture. Lighter floors can make a room feel more open; darker floors feel rich and grounded; honey and natural tones sit comfortably with most interiors. Always compare physical samples in your own light before deciding — screen colours vary.

Yes. Our Surry Hills showroom lets you compare colours, textures and finishes in person. Visits are by appointment so we can give you our full attention.

Yes. Use our quote request form, or call us. Let us know the product or style you're interested in and the approximate area if you know it.

Enchanté specialises in flooring supply. We can introduce customers to independent flooring installers where appropriate. Installation services, pricing and workmanship arrangements are agreed separately with the relevant installer.

Product warranties are provided by the flooring manufacturer and vary between products. Ask us for the warranty information for the product you're considering. Any warranty on installation workmanship is separate and is provided by the installer you engage.

Request an appointment online or call +61 433 420 800. We'll be in touch to confirm a suitable time.